Help & Support
Find answers, explore guides, or get in touch. We're here to help you get the most out of Grounded Scribe.
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Use the feedback button in your dashboard sidebar to report bugs, request features, or send us a message directly from the app.
Getting Started
New to Grounded Scribe? Follow these steps to set up your account and start documenting.
Create Your Account
Register for free, choose your profession, and enter your practice details.
Sign Up FreeChoose a Plan
Start with a 14-day free trial on any plan. Compare features and usage limits to find your fit.
View PlansRecord Your First Session
Open the AI Scribe, hit record or dictate, and let AI generate your clinical notes.
How It WorksExplore All Features
Browse the full platform — AI documentation, scheduling, assessments, supervision, and more.
View FeaturesQuick Links
FAQ
Common questions about features, privacy, billing, and getting started.
View FAQSecurity & Privacy
Encryption standards, Australian data hosting, and compliance details.
View SecurityRegulatory Information
TGA classification, AHPRA guidance, and practitioner obligations.
View RegulatoryWhat's New
Latest features, updates, and improvements to the platform.
View UpdatesAbout Us
Our mission, values, and commitment to Australian healthcare practitioners.
Learn MorePricing & Plans
Compare plans, understand usage limits, and find the right tier for your practice.
View PricingFeature Guides
Learn how to use each feature with step-by-step guides and best practices.
AI Scribe
Record sessions or dictate notes. AI transcribes and generates clinical documentation.
AI Receptionist
Virtual phone agent that answers calls, handles enquiries, and books appointments 24/7.
AI Chat Widget
Embed a chat widget on your practice website to handle enquiries and capture booking requests for you to approve.
Note Templates
Customisable templates for SOAP notes, intake assessments, MBS-compliant formats, and more.
Assessments & Outcome Tracking
Send standardised assessments to clients, track scores over time, and chart clinical outcomes.
Treatment Plans & Formulations
Create treatment plans with goals and progress tracking. Generate clinical formulations across 7 frameworks.
Documents & Letters
Generate GP letters, referrals, progress reports, and other clinical correspondence with AI assistance.
Scheduling & Calendar
Manage appointments, sync with Google or Outlook, and send automated reminders.
Supervision
Manage supervision relationships, log sessions, track competencies, and generate reports.
Telehealth Recording
Record telehealth sessions directly in your browser and generate notes automatically.
Client Communication
Send SMS and email to clients, track communication history, and manage outreach from one place.
Built-in Fax
Send clinical documents and referral letters via fax directly from the platform.
Integrations
Connect Grounded Scribe with your existing practice software.
Guides by Profession
Tailored guides and best practices for your specific profession.
Psychologists
GPs & Medical Practitioners
Counsellors
Social Workers
Psychiatrists
Paediatricians
Nurses & Midwives
Speech Pathologists
Occupational Therapists
Can't Find What You Need?
Our support team is happy to help. Reach out by email or phone and we'll get back to you as soon as possible.