Communication & Collaboration
Every Client Touchpoint, One Platform
From referral processing to appointment reminders, manage all client communication in one place with full audit trail.
Communication Tools for Professionals
Grounded Scribe centralises SMS (with an Australian alphanumeric sender ID), email, and secure Australian fax in a single platform. Every outbound message is logged against the client record, giving practitioners a complete communication audit trail.
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AI Referral Processing
Upload a referral letter and AI extracts client details, referrer information, and any stated diagnoses — ready for one-click client creation.
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SMS Messaging
Send SMS appointment reminders, assessment invitations, and booking links. Pay-per-message via credits. Australian numbers supported.
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Email Communications
Send assessment invitations, appointment confirmations, and referral outreach emails. CC, BCC, and self-copy supported on outreach emails.
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Appointment Notifications
Automated reminders, confirmations, and follow-ups via SMS and email. Configurable timing and templates.
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Communication Log
Outreach emails and SMS messages sent via the platform are logged against the client record. Full history visible in the client detail page.
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Client Outreach
AI-generated outreach messages for referral acknowledgement. Send via email, SMS, or both with practice branding.
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Team Messaging
Direct messages and group conversations for your practice team. File attachments, read receipts, and a mini chat accessible from any page.
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Video Meeting Links
Schedule Zoom, Teams, or Google Meet directly from your calendar. Join links are auto-generated and included in client confirmation emails.
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Team Presence & Availability
See who's online, away, busy, or in a call. Set custom status messages visible to your practice team.
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Built-in Fax
Send clinical documents and referral letters via fax directly from the platform. No fax machine needed — available on any paid plan.
AI-Powered Referral Processing
Upload a referral letter in PDF or image format and AI extracts the client name, date of birth, referrer details, and any stated diagnoses. Practitioners review the extracted data, create the client record in one click, and send a branded acknowledgement via email or SMS without re-entering any information.
- Upload
Upload a referral letter — PDF, image, or scanned document.
- Extract
AI extracts client details, referrer info, and clinical information.
- Review
Review and edit the extracted information before saving.
- Create Client
One-click client creation from the extracted data.
- Outreach
Send a branded acknowledgement to the client or referrer.
Included Free
Communication Tools on Every Plan
Referral processing, email, and notifications included on all plans. SMS uses pay-per-message credits starting from $5 top-up.