What's the difference between dictation mode and session recording?
Dictation mode is for shorter voice notes after an appointment, while session recording captures a longer conversation for transcription and an editable note draft. The current plan cards show the published allowance for each tier.
How are sessions counted?
Each completed session recording counts against the published allowance for the selected plan. Current allowances are shown on every plan card before you choose.
What if I reach my plan allowance?
Your account shows usage as you approach the published plan allowance. You can review a higher plan before recording more work; a recording already in progress is not deliberately cut off.
Do you offer an AI receptionist?
Our AI receptionist is now Salutant, our sister product. Its plans and sign-up are at salutant.com.
Which Grounded Scribe plan should I choose?
Choose the lowest plan whose published session allowance safely covers your expected monthly work: Free $0 (10 sessions/mo), Plus $19 (30 sessions/mo), Core $39 (60 sessions/mo), Pro $69 (120 sessions/mo), Max $99 (Unlimited sessions). The guided comparison can help; advertised prices exclude GST.
Can I switch plans?
Yes. Existing subscribers review plan changes in Billing before confirming them. New customers see the selected plan and billing interval again before checkout.
Are prices GST-inclusive or GST-exclusive?
All advertised prices exclude GST. GST is shown before payment.
Do you offer annual billing?
Annual billing is available on the eligible plans shown on this page. The current published annual discount is 10% compared with monthly billing.
Do you offer educator or practitioner-in-training pricing?
Yes. Eligible education workers receive around 20% off monthly plans with annual re-verification. Verified university and TAFE trainees receive Plus free for their first 12 months, then re-verify their tertiary email for a 50%-off student year. One further 50%-off year requires current enrolment proof; standard pricing applies after that. See /pricing/education for eligibility and current prices.
Is there a free trial?
Grounded Scribe offers a no-card trial on eligible paid monthly plans. Current trial terms are shown again before registration.
How does pricing work for organisations and teams?
Ordinary practice teams pay for active Grounded Scribe seats without a separate team-administration fee. Current published team discounts are 5% for 5–9 seats, 10% for 10–19 seats, 15% for 20+ seats.
Which Scribe tier should a practice team choose?
Choose the shared tier that best matches expected workload: Free $0 (10 sessions/mo), Plus $19 (30 sessions/mo), Core $39 (60 sessions/mo), Pro $69 (120 sessions/mo), Max $99 (Unlimited sessions). Organisations needing a materially different seat mix or contracted arrangement can request a scoped quote.
Do supervisors need a separate seat type?
No. Supervision is a role rather than a separate public seat type. The active Scribe seats should reflect the documentation workload each professional needs.
Is my information handled securely?
Client health and personal information is stored in Australia. Audio is deleted immediately once it's processed successfully. If a recording can't upload, it stays on your own device so you can retry. If it uploads but can't be processed, it's held securely in Australia for up to 48 hours so you can retry, then deleted. Review the Security and Privacy pages for the current controls and processing boundaries.