Introducing: Automated Transcripts for Manual Outbound Calls
Summary
You can now hit "Start Recording" during any outbound manual call made through your Grounded Scribe dashboard. The system will securely record the conversation, instantly generate a detailed clinical string transcript, write a concise summary, extract actionable tasks, and then permanently delete the raw audio to maintain strict privacy compliance.
Clinical documentation isn't just about the 50-minute therapy session or the 15-minute GP consult. It's also about the five-minute care coordination call to a psychiatrist, the quick follow-up with a parent, or the complex case conference with an allied health team.
Historically, practitioners have had to frantically scribble handwritten notes while balancing the phone on their shoulder, trying to capture medication changes, referral details, and next steps.
Today, we're eliminating that friction with our new Manual Outbound Call Transcription pipeline.
How It Works
We've integrated a powerful new toggle directly into your active call dashboard. Here's how to use it:
- Dial out: Use the Grounded Scribe dashboard to make an outbound call to any Australian mobile or landline.
- Gain Consent & Record: Once connected, ask the recipient for consent to record the call for note-taking purposes. Then, simply click the new "Start Recording" button on your screen. The UI will instantly pulse red to indicate the call is actively being captured.
- Finish your call: Talk naturally. You don't need to write anything down.
- Instant AI processing: The moment you hang up, our background pipeline activates. It downloads the secure audio, pipelines it through medical-grade speech recognition to separate the speakers, and uses our top-tier AI models to write a concise professional summary.
- Actionable Tasks: Our Task Aggregation engine will extract the action items you discussed (like "send referral to Dr. Smith" or "schedule follow-up on Tuesday") and add them to your dashboard for review.
What happens to the recording
Clinical phone calls contain highly sensitive information, so we keep as little of the audio as we can.
Once your call ends and the transcript has been made, we delete the call recording, including the copy held by our phone provider.
The transcript and summary are kept, encrypted and stored in Australia, so you can attach them to the client's record. You remain responsible for getting consent to record and for meeting the Australian Privacy Principles (APPs) in how you use the call.
Available Now
This feature is live in your dashboard today. Next time you need to make a complex care coordination call, try hitting the record button and let the AI do the heavy lifting.
Last updated:
Keywords: outbound phone call recording, automated phone call transcripts, medical scribe phone calls, telehealth transcription, clinical documentation phone calls
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