GP Chronic Condition Management Plan — preparation (video telehealth)

Video attendance by a general practitioner to prepare a GP chronic condition management plan for a patient. Item 92029 is the video-telehealth equivalent of in-person item 965; same descriptor requirements as 965, delivered by videoconference. Effective 1 July 2025 alongside the wider GPCCMP framework that replaced legacy items 721/723. Patients with plans under the legacy framework can continue under those arrangements until 1 July 2027. There is no phone equivalent — phone-only attendance does not satisfy the descriptor.

Plain-English summary. See MBS Online for the verbatim descriptor of each item.

Time

Not specified

Frequency

Not capped

Referral

Not required

Profession

General Practitioner

Requirements to bill

Conditions imposed by the descriptor that must be met to claim this item.

1Patient has a chronic or terminal medical condition expected to last at least 6 months.
2GP prepares a documented chronic condition management plan covering the same elements required by item 965 (patient health and care needs, agreed goals, patient and GP actions, services from other providers, plan distribution, review timeframe).
3Service must be by videoconference — a clinically appropriate audio + visual link must be used; the patient must be able to see and hear the practitioner and vice versa.
4Phone-only attendance does NOT satisfy 92029 — there is no phone equivalent for GPCCMP preparation.
5A prescribed medical practitioner cannot claim 92029 — they use the equivalent in their item series.

Your notes must show

Documentation tests — what clinical notes need to demonstrate to survive a PSR audit.

All documentation elements required by item 965 (chronic condition eligibility, patient and GP actions, agreed goals, other-provider services, plan distribution, review timeframe).
Modality — videoconference, with confirmation that audio + visual link was clinically appropriate.
Any adaptations made for the telehealth context (e.g. how vital signs or examination findings would normally inform the plan are addressed when those cannot be obtained via video).
Patient consent for telehealth delivery and any limitations of the modality discussed.

Common audit failures

Patterns the Professional Services Review scheme and Medicare audits flag.

Phone-only attendance billed as 92029 — 92029 requires audio + video. Phone preparation is not a billable item under the GPCCMP framework.
Plan documentation does not meet the 965 descriptor (only listing medications and a review date).
No evidence the plan was discussed with the patient over video and provided to them.
Item 92029 claimed by a prescribed medical practitioner instead of a GP.
Item 92029 claimed where the patient does not have a chronic or terminal condition.

Related MBS items

965

GP Chronic Condition Management Plan — preparation

967

GP Chronic Condition Management Plan — review (face-to-face)

92030

GP Chronic Condition Management Plan — review (video telehealth)

729

GP contribution to a multidisciplinary care plan (non-RACF, face-to-face)

231

PMP contribution to a multidisciplinary care plan (non-RACF, face-to-face)

In-depth reading in the Library

Medicare Audit-Ready Documentation: A GP's Guide to MBS Item Number Compliance

Professional Services Review audits can result in repayment demands, exclusion from Medicare, and public referral. Your clinical notes are the primary evidence in any PSR investigation. This guide details exactly what your documentation must contain to withstand scrutiny.

Source authority

Documentation tests on this page reference the descriptor conditions and PSR-audit patterns covered in our existing Library guides. Always confirm current rules against the official descriptor.

Item 92029 on MBS Online

Keep reading