Your AI Receptionist, Available 24/7
Never miss a call again. An AI receptionist that knows your practice, books appointments, and answers client questions — day and night.
How It Works
A call arrives on your dedicated Australian number (or via browser test) and the AI receptionist answers instantly — greeting the caller, answering questions about your practice, and booking appointments into your real-time calendar availability. Every call ends with a saved summary and caller details in your dashboard.
Call Comes In
A caller rings your dedicated practice number or you test via browser. The AI receptionist picks up instantly.
AI Conversation
The AI greets the caller naturally, answers questions about your practice, services, and availability from your connected calendar or PMS, and captures their requested appointment against a genuinely open slot.
You Review & Approve
The call summary, caller details, and the requested appointment land in your review console. You approve, adjust, or decline each one — only then is it written to your calendar or PMS. Human-in-the-loop, always.
Built for Australian Professionals
Grounded Scribe's AI Receptionist handles 24/7 call answering, real-time appointment booking, attended call transfer to practitioners during business hours, inbound call routing with configurable ring strategies, and browser-based calling — all with a dedicated Australian local number. You can test the full experience in your browser at no cost before going live.
Free Browser Testing
Test your AI receptionist directly in your browser at no cost. Hear exactly how it sounds before going live with a phone number.
Appointment Booking — you approve every one
Callers can request, confirm, or reschedule appointments. The AI checks your real-time availability — including Google Calendar, Outlook, and connected Cliniko, Halaxy, or Nookal — and offers only genuinely open slots, then brings each booking to you to approve. Human-in-the-loop by design: nothing reaches your calendar without a clinician's sign-off.
Practice-Aware Conversations
Configure your practice details, services, and availability. The AI responds accurately to caller questions.
24/7 Availability
Never miss a call again. Your AI receptionist answers outside business hours, during sessions, and on weekends.
Call Summaries
Every call is summarised with caller details, purpose, and any actions taken — ready for your review.
Australian Local Numbers
Get a dedicated Australian local phone number for your practice. Callers see a familiar local number, not a toll-free or international one.
Works With Your Existing Number
Keep your current practice number. Forward unanswered calls to your AI receptionist — it picks up when you can't, so you never miss a client.
Transfer to Practitioner
When a caller asks to speak to a person, the AI seamlessly transfers the call during business hours. Outside hours, it takes a detailed message instead.
Browser-Based Calling
Make and receive calls directly in your browser. Dialpad, recent calls, mute, hold, and DTMF — no desk phone needed.
Inbound Call Routing
Choose how calls reach your team — AI receptionist, forward to phone, answer in browser, or voicemail only.
Ring Strategies
Ring all staff, ring sequentially by priority, or route by role. Configurable timeouts and fallbacks for multi-practitioner practices.
Attended Transfer
Consult privately with the transfer target before handing off. Complete the transfer, merge into a three-way call, or cancel and return.
Built-in Fax
Send clinical documents and referral letters via fax directly from the platform. No fax machine needed — every paid AI Receptionist plan includes a monthly fax allowance.
Try It Before You Buy
Test your AI receptionist free in your browser — no credit card, no phone number required. When you're ready to go live, activate a dedicated Australian number from $19/month + GST. You're only charged when you activate a number — never before.