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For Australian practices

Grounded Reception

AI receptionist for Australian practices

Answer calls, respond to common practice questions and capture what the caller needs, including appointment and rescheduling requests for your team to review.

Try Grounded ReceptionSee Reception pricing2-minute browser demo · No signup · Nothing recorded
Paper-crafted clinic reception, practitioner rooms and call records connected through a coordinated response workflow.
Caller heardEnquiry and intent capturedRequest preparedAvailability and context checkedStaff confirmsApprove, adjust or decline
How it works

The call is answered. Your team keeps the decision.

Grounded Reception handles the conversation and prepares the next step for staff confirmation.

One call, four visible stages

The caller receives a timely response while the practice retains control over schedule changes and follow-up.

Staff confirmation built in
01 · AnswerA call comes in

Use a dedicated Australian number or forward unanswered calls from your number.

02 · UnderstandReception handles the enquiry

The caller receives answers based on the practice information you maintain.

03 · CaptureA request is prepared

Caller details, intent and any requested appointment are saved for staff review.

04 · ConfirmYour team decides

Staff approve, adjust or decline the request before it reaches the live schedule.

Reception workflow

Built around the hand-off.

Call answering, routing and browser tools give your team the context to respond.

Answer and understand

Give callers a consistent first response when the team is busy or unavailable.

  • After-hours and overflow call answering
  • Practice-aware answers from approved information
  • Saved call summaries and caller details
  • Free browser testing before activating a number

Route and hand off

Choose how different calls move between Reception, staff phones and voicemail.

  • Forwarding from your existing practice number
  • Inbound routing by role or preferred response
  • Ring-all and sequential ring strategies
  • Consult, transfer or return to the caller

Keep the team connected

Review calls and continue the response from the same browser-based workspace.

  • Browser calling with dialpad, mute, hold and keypad tones
  • Dedicated Australian local numbers on eligible plans
  • Appointment requests checked against availability
  • Fax sending with plan-based allowances

A clear boundary between assistance and authority.

Grounded Reception can answer from approved information and prepare a useful hand-off. Your staff retain decisions that change the live schedule or require professional judgement.

Approved practice information guides answers

Services, hours and common questions come from the information your team maintains.

Reception prepares
Caller intent and requests are captured

The hand-off records why the person called and what response they are seeking.

Reception prepares
Staff confirm schedule changes

Appointment and rescheduling requests wait for approval before changing the live schedule.

Staff decides
People handle exceptions and judgement

Configured routing preserves a human response for sensitive, unusual or clinical enquiries.

Staff decides

Try a practice-specific conversation before comparing plans and activating a number.

Start browser demoCompare plans
Related practice workflows
Appointment scheduling →Practice communication →AI website chat →Reception for clinics →

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