Question 1

What's the difference between dictation mode and session recording?

Accepted Answer

Dictation mode is for shorter voice notes after an appointment, while session recording captures a longer conversation for transcription and an editable note draft. The current plan cards show the published allowance for each tier.

Question 2

How are sessions counted?

Accepted Answer

Each completed session recording counts against the published allowance for the selected plan. Current allowances are shown on every plan card before you choose.

Question 3

What if I reach my plan allowance?

Accepted Answer

Your account shows usage as you approach the published plan allowance. You can review a higher plan before recording more work; a recording already in progress is not deliberately cut off.

Question 4

Can I try Grounded Reception for free?

Accepted Answer

Yes. The Free plan provides browser-based test calls. Current published plans are Free $0 (Browser test only), Plus $19 (60 call min/mo), Core $39 (150 call min/mo), Pro $69 (300 call min/mo), Max $99 (500 call min/mo). Paid plans add a dedicated Australian phone number; advertised prices exclude GST.

Question 5

What's included in Grounded Reception?

Accepted Answer

Grounded Reception can handle calls and website chat, capture appointment requests, intake details, screening responses and voicemail for staff follow-up. Current published plan allowances are Free $0 (Browser test only), Plus $19 (60 call min/mo), Core $39 (150 call min/mo), Pro $69 (300 call min/mo), Max $99 (500 call min/mo). It can be used standalone or alongside Grounded Scribe.

Question 6

Which Grounded Scribe plan should I choose?

Accepted Answer

Choose the lowest plan whose published session allowance safely covers your expected monthly work: Free $0 (10 sessions/mo), Plus $19 (30 sessions/mo), Core $39 (60 sessions/mo), Pro $69 (120 sessions/mo), Max $99 (Unlimited sessions). The guided comparison can help; advertised prices exclude GST.

Question 7

Can I switch plans?

Accepted Answer

Yes. Existing subscribers review plan changes in Billing before confirming them. New customers see the selected plan and billing interval again before checkout.

Question 8

Are prices GST-inclusive or GST-exclusive?

Accepted Answer

All advertised prices exclude GST. GST is shown before payment.

Question 9

Do you offer annual billing?

Accepted Answer

Annual billing is available on the eligible plans shown on this page. The current published annual discount is 10% compared with monthly billing.

Question 10

Is there a free trial?

Accepted Answer

Grounded Scribe offers a no-card trial on eligible paid monthly plans, while Grounded Reception begins with browser-based test calls. Current trial terms are shown again before registration.

Question 11

Do student and educator plans use current published pricing?

Accepted Answer

Yes. Published student plans are Student Plus $10 (30 sessions/mo), Student Core $20 (60 sessions/mo); published educator plans are Educator Plus $15 (30 sessions/mo), Educator Core $30 (60 sessions/mo), Educator Pro $55 (120 sessions/mo), Educator Max $80 (Unlimited sessions). Eligibility is verified through the relevant education email workflow and prices exclude GST.

Question 12

How does pricing work for organisations and teams?

Accepted Answer

Ordinary practice teams pay for active Grounded Scribe seats without a separate team-administration fee. Current published team discounts are 5% for 5–9 seats, 10% for 10–19 seats, 15% for 20+ seats. Grounded Schools is a separate workspace product; its current introductory workspace price is $99 for the first 12 paid months, plus GST, before banded pricing applies.

Question 13

Which Scribe tier should a practice team choose?

Accepted Answer

Choose the shared tier that best matches expected workload: Free $0 (10 sessions/mo), Plus $19 (30 sessions/mo), Core $39 (60 sessions/mo), Pro $69 (120 sessions/mo), Max $99 (Unlimited sessions). Organisations needing a materially different seat mix or contracted arrangement can request a scoped quote.

Question 14

Do supervisors need a separate seat type?

Accepted Answer

No. Supervision is a role rather than a separate public seat type. The active Scribe seats should reflect the documentation workload each professional needs.

Question 15

Is my information handled securely?

Accepted Answer

Professional records remain stored in Australia, and audio is deleted immediately after successful transcription. Review the Security and Privacy pages for the current controls and processing boundaries.

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