Does it book, or take a message?
A message you have to action in business hours recreates the problem you were solving. Ask to see an appointment written into a Cliniko diary on a live call.
For practices on Cliniko
AI Receptionist for Cliniko
Several will book into your diary. Here is how they differ.
Cliniko practices are spoilt for choice, and the pricing pages make comparison deliberately hard. This page lays out what each option costs, what actually separates them, and where another one may suit you better than ours.
Hear it handle a callPlans from $19/month2-minute browser demo · No signup · Nothing recorded
The options
What an AI receptionist for Cliniko costs in 2026.
Every AI receptionist we could verify as booking into a Cliniko diary, plus the human answering service most practices weigh against them. Entry prices from public pricing pages and third-party reviews, September 2026 — vendors change their pricing, so confirm against their current page before you sign anything.
ProductEntry price (AUD/mo)How calls are meteredNotes
Grounded Scribe ReceptionFrom $19Included minutesBooks into Cliniko and Halaxy. Booking-policy enforcement; staff-review mode on by default
Lyngo$139–$880Plan fee + per-call overageBooks into Cliniko. Broad practice-software coverage; the overage rate matters more than the headline price
BookedSolid~$199Advertised unlimitedBooks into Cliniko. UK-headquartered; a flat fee suits steady high volume
AevaNot publishedContact salesBooks into Cliniko, and builds around it. Reviewers report ~$259 and consistently criticise the hidden pricing
Waboom~$460–$910Plan tiersBooks into Cliniko. NZ/AU generalist, GP-clinic leaning
Human virtual receptionPlan + per-call feesPer call answeredDoes NOT book into Cliniko — takes messages, or books in its own layer. Included because it is the alternative most practices weigh first
What actually separates them
Four questions worth asking every vendor on that list.
Including us. The answers move the decision far more than the headline price does.
How are calls metered?
Unlimited plans price the risk of a busy week into a higher flat fee. Per-call overages look cheap until that week arrives. Check your real call volume before assuming a model wins.
Who is the product built for?
Enterprise vendors carry onboarding projects, retainers and account managers. A solo practice needs none of it, but on the wrong product pays for it anyway. Most of the price spread is this.
What happens to your booking rules?
A receptionist that books inside your notice window creates work and awkward phone calls. Ask every vendor how notice periods and cancellation policies are honoured on the call itself.
Where we are genuinely different.
Anyone can answer a phone, and on that list most can book. The part nobody else writes about is booking the way your practice books — notice windows, cancellation terms, when a human takes over. Those rules are configuration here, and they are applied on every call.
Minimum notice, respected
Enforced on every callIf you need 24 or 48 hours before a new booking, the receptionist never offers a time inside your window.
Cancellation policy, explained
Enforced on every callCallers wanting to cancel or move hear your policy stated clearly, and the request is captured for your team to action in one tap.
Transfer rules and hours, yours
You configureCalls hand to a human on the conditions you configure — and only inside the hours you set.
Review mode, on by default
You configureNew accounts start in review: bookings wait for staff sign-off. Switching review off lets confirmed bookings land in Cliniko directly.
Where another option may suit you better
Three cases where we are not the right answer.
A receptionist you outgrow in three months is not a bargain.
You want one vendor to run the whole rollout
Multi-site practices that want onboarding managed, staff trained and a named account manager are buying a service, not a subscription. The enterprise end of this market exists for that, and prices accordingly.
Your phone rings constantly, all day
A high-volume clinic may be better off on a flat unlimited plan, where a busy month costs the same as a quiet one. Included minutes keep the entry price low for practices whose phone rings steadily rather than constantly.
Cliniko is not your only practice software
We book into Cliniko and Halaxy. If your bookings live somewhere else, check that vendor list first — no receptionist is useful if it cannot reach your diary.