AI Receptionists for Australian Practices: How Do the Local Options Compare in 2026?

The Australian AI Receptionist Landscape

Less directly competitive but worth noting: DentalReception (dental-only, $169-$599/mo), Sophiie AI (generalist, not healthcare-focused), AiDial (generalist with healthcare page), and Johnni AI (trades-focused with Cliniko integration).

Provider-by-Provider Breakdown

Healthengine "Helen" — The GP Giant

Healthengine is one of Australia's largest health tech platforms, and Helen is their AI phone receptionist purpose-built for GP clinics. It integrates with Best Practice and Pracsoft — the two practice management systems that dominate Australian general practice.

Strengths: Massive existing market presence among GPs. Answers within three rings. Handles bookings and cancellations. Transfers complex calls to staff.

Limitations: GP-only. Does not serve psychologists, counsellors, allied health, or any non-GP profession. Pricing is not public — you must contact sales. No clinical documentation features.

Best for: GP clinics already on the Healthengine platform.

Lyngo AI — The Allied Health Contender

Lyngo AI is backed by Antler (a global venture capital firm) and targets allied health and MSK clinics — physio, podiatry, osteopathy, chiropractic, psychology, speech pathology, and dentistry. It was the first AI tool officially recognised by Cliniko as a connected app.

Strengths: Purpose-built for allied health. Strong Cliniko integration for booking, rescheduling, and cancellation. Expanding into UK, Canada, and NZ. Active development backed by venture capital.

Limitations: Requires Cliniko. Pricing not public. No clinical scribe or note generation features.

Best for: Allied health practices already using Cliniko who want a tightly integrated AI receptionist.

Aeva AI — The Cliniko Specialist

Aeva AI is another Cliniko-connected AI receptionist focused on private allied health clinics. Its standout feature is caller identification — it recognises returning patients by their phone number and can personalise the greeting.

Strengths: Returning patient recognition. Up to 50 custom FAQ answers. Deep Cliniko booking integration. Message taking with priority routing.

Limitations: Only works with Cliniko. Pricing not public. Narrow PMS support limits who can use it.

Best for: Cliniko-based practices that want AI answering with smart caller recognition.

Solium AI — The Multi-Location Option

Solium AI serves healthcare clinics with a focus on multi-practitioner and multi-location setups. It connects to Cliniko and claims compatibility with other PMS systems. Setup takes approximately four weeks.

Strengths: Multi-practitioner and multi-location support. Privacy Act compliant. Healthcare-focused.

Limitations: Long setup time (four weeks vs same-day for most competitors). Pricing not public. Limited public information about the product.

Best for: Larger clinics or multi-site practices willing to invest in a longer onboarding process.

MYRA Health — The Volume Play

MYRA Health targets medical practices with high call volumes. Their key claim is unlimited simultaneous call handling — no busy signals, no hold queues.

Strengths: Handles unlimited concurrent calls. 24/7 coverage. Claims to be 40 percent faster than human receptionists and up to 33 times cheaper.

Limitations: Pricing not public. Primarily targets medical practices rather than allied health. Less information available about specific features.

Best for: High-volume medical clinics with significant phone traffic.

Grounded Scribe — The All-in-One Platform

Grounded Scribe is the only Australian platform that combines an AI receptionist with AI clinical documentation (session transcription and note generation) in a single product. The receptionist supports 75-plus health professions — from psychologists and GPs to school counsellors and occupational therapists.

Strengths: Transparent pricing from $19/month. Free tier with unlimited browser test calls (no other provider offers this). Multi-practitioner mode for group practices. Cliniko and Halaxy integration for appointment sync and note pushing, plus Google and Outlook calendar sync. Combined AI Scribe and AI Receptionist on one platform. Medicare and NDIS rate annotations built into the phone agent.

Limitations: No Best Practice or Pracsoft integration (yet). Younger product compared to Healthengine's established GP network.

Best for: Solo practitioners or group practices of any profession who want phone answering and clinical note generation in one subscription. Works with Cliniko, Halaxy, Google Calendar, and Outlook — or standalone without any PMS.

What Actually Matters When Choosing

Beyond the feature comparison, three questions should drive your decision:

1. Does it work with your practice management system?

If you run Cliniko, you now have multiple options: Lyngo, Aeva, and Grounded Scribe all offer Cliniko integration. If you use Halaxy, Grounded Scribe is the only AI receptionist with native integration. If you use Best Practice or Pracsoft, Healthengine Helen is the obvious choice. If you do not use a PMS, Grounded Scribe works standalone with Google and Outlook calendar sync.

2. Can you test it before committing?

Most providers hide pricing behind sales calls and require onboarding before you hear the AI. Grounded Scribe is the only provider offering free browser-based test calls — you can hear exactly how the AI handles a conversation before spending a dollar.

3. Do you need more than just a phone answering service?

If your main pain point is unanswered calls, any of these providers will help. But if you also spend hours writing session notes, only Grounded Scribe addresses both problems in one subscription. The AI Scribe handles transcription and note generation while the AI Receptionist handles your phone — same platform, same login, same billing.

The Bottom Line

The Australian AI receptionist market for healthcare is still young, but it is no longer empty. GP practices have Healthengine Helen. Cliniko-based allied health clinics have Lyngo and Aeva. High-volume medical practices have MYRA Health.

Grounded Scribe occupies a different space: the broadest profession coverage, the only free test tier, transparent pricing, Cliniko and Halaxy integration, and the only platform where your phone answering and clinical documentation live under one roof.

The best way to decide is to hear it for yourself.

Try the AI Receptionist free — no credit card, no sales call, no commitment.

Disclaimer

*This comparison is based on publicly available information as of February 2026. Pricing, features, and availability may have changed since publication. Where pricing was not publicly listed, we have noted this rather than speculating. Grounded Scribe is our product — we have aimed to present competitors fairly, but readers should conduct their own research before making a purchasing decision. Provider descriptions are based on their public websites, press coverage, and app store listings.*